Tired of a service that doesn't show up?
Most calls to Pure Turf start with the same story. Visits got skipped. The plan changed without anyone saying so. Brown patches got blamed on the weather. We've been the answer to that call since 2007.
The five things our switchers notice first.
A national call center, three transfers from anyone who knows your lawn.
An owner-level lead, or someone who can find one within an hour. Most calls answered live during business hours.
Truck shows up when the route allows. Sometimes a knock, sometimes not. A door hanger and a charge.
Visits scheduled on a published cadence. You get a 24-hour heads-up. The route lead signs in and out with a property report.
A four-letter abbreviation on the invoice. Good luck looking it up.
A clear summary of every application. MSDS on request. We tell you what we used and why, on the same day.
It's the weather. It's the soil. It's the new variety. It's not the program.
We come back the same week, free, and figure out what changed. The healthy-lawn guarantee is the whole point.
A 30-day window once a year. Cancellation fees buried in the contract.
Cancel anytime. We refund the unused visits. No long-term agreement, no fees.
Showing up is the strategy.
Four steps. No lost season.
Most switches happen between visits, not between seasons. You don't have to wait until December.
- a. Walk
We come look first.
Before we pitch anything, an owner-level lead walks the property and gives you an honest read on what's been happening. No high-pressure scripts. No upgrade ladder.
- b. Read
Soil test, current condition.
We pull a soil sample and document the lawn's state on switch day. That becomes the baseline. Everything you see over the next 90 days is measured against it.
- c. Transition
We handle the calendar.
We pick up where the prior program left off. If pre-emergent already went down, we adjust. If broadleaf is overdue, we move first visit forward. You don't lose a season to the switch.
- d. Cancel
Cancel the old service, last.
Don't cancel until your Pure Turf start date is confirmed. We'll tell you what to tell them. Most cancellations take one phone call and an email.
The four rules every route follows.
- 01
If we're not the right fit, we say so. We don't sell programs that won't work on your lawn.
- 02
The route that bids the property is the route that services it. Same names, every visit.
- 03
Every application is logged in clear terms after the visit. No four-letter codes.
- 04
If something between visits isn't right, we're back the same week. No charge, no scripts.
“Switched after eleven years with a national company. The first Pure Turf visit told me more about my lawn than the last decade combined.”
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“I kept paying a national company for a service I never saw happen. Pure Turf showed up the day they said they would, and the next time, and the next.”
Lisa P. / Franklin, TN -
“Two seasons in. My neighbors who stuck with their old service still fight brown patch every July. I don't.”
Ravi K. / Nashville, TN -
“The honesty was the first surprise. Pure Turf told me my program could be smaller, not bigger. That conversation built the relationship.”
Jenna H. / Hendersonville, TN
Switch-day coverage, five counties.
Questions, answered straight.
Not on the list? Call 615.785.1849. Most calls are answered live.
Am I locked into my current service?
Will switching mid-season hurt my lawn?
Do I need to cancel before I sign with Pure Turf?
What's different about Pure Turf's program?
Will I pay more?
What if my lawn is in really bad shape?
The first walk is honest, not a pitch.
Tell us what's been going on with the lawn. An owner-level lead walks the property and reads it back straight, usually within one business day.